Frequently Asked Questions

Air freight typically takes 5–10 business days, while sea freight takes 25–45 days depending on the port and destination. These are estimates and may be affected by customs procedures and carrier conditions.

The price is based on actual or volumetric weight (whichever is greater), cargo type, destination country, and shipping method (air or sea). Request a written quotation from the contact page for an exact figure.

Yes, we assist with documentation and clearance procedures as your agent. The customer remains responsible for the accuracy of the data provided and for paying duties and taxes due in the destination country.

Yes, we offer proxy purchasing from major US auctions: we verify the vehicle condition, complete the purchase, and arrange inland transport and international shipping to your door. Full costs are provided in a quotation before any commitment.

We do not accept cash, undeclared hazardous materials, weapons, narcotics, counterfeit goods, or any cargo violating US law, export controls (EAR/OFAC), or the laws of the destination country.

Basic liability is limited per carrier terms and bills of lading. We strongly recommend purchasing full cargo insurance for valuable shipments; we can arrange it for an additional fee stated in the quotation.

Once your cargo ships, we send you the tracking number and link by email or WhatsApp, and you can contact our team at any time to ask about your shipment status.

Yes, we provide a personal US address at our warehouse; we receive your purchases, consolidate and repack them to reduce cost, then ship them to you. Contact us to activate your address.